Terms & Conditions

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund minus restocking fee's in some cases. We'll also pay the return shipping costs if the return is a result of our error.  Restocking fee is a flat 15 percent fee of the product value.  

You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges.  We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value.  We will only issue a refund to the orginal form of payment used at the time of checkout.  To initiate a refund or exchange please contact us.

Returns on opened items are taken into consideration on a case by case basis.

You should expect to receive your refund within two weeks of us receiving and processing your package, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please get in touch with us and we will assist you with the process.

All Custom orders have a no refund policy.

Shipping

We can ship to virtually any address in the world including APO locations. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Note not all products listed on our website are instock to inquire about stocking levels please call us ahead of placing your order.

Please note Hypermotive covers the cost of basic shipping and insurance, the purchaser is responsible for the cost of any additional insurance or expedited shipping. Hypermotive is not responsible for any lost and/or damaged items by the carriers. Once the package has left our facility it becomes property of the purchaser. If you would like additional insurance or expedited shipping please place your order over the phone or give us a call with in 1 hour of placing your order to purchase these additional services. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Important notice on the purchase of aftermarket parts and tuning:

Because U.S., Canadian, and other international, state or provincial laws and regulations may prohibit removal or modification of components that were installed on vehicles by Ford Motor Company to meet emission requirements or to comply with motor vehicle safety regulations applicable to vehicles manufactured for use on public roads, Hypermotive wants you to know the following: 

Most of the parts and services offered in this online catalog are for off-road use or competition use only.  Use on State and Federal Highways may be a violation of the EPA Clean Air Act. The Clean Air Act can be found at http://www.epa.gov/air/caa/. This document contains in detail what are considered to be violations of the CAA and corresponding penalties for failure to obey and should be read in full before purchasing or installing this off-road or race use only product. Ensuring that all emissions, noise/sound, and speed/use related laws are followed is the responsibility of the Buyer(s). Installation and use of this product indicates that this disclaimer has been read, acknowledged, and understood fully by both the Buyer(s) and Installer(s). The Buyer(s) assume all associated risk of the purchase. 

Emissions Notice:

IT IS OUR POLICY TO NOT DISABLE ANY FEDERALLY MANDATED EMISSIONS EQUIPMENT NOR MONITORS ON ANY VEHICLE WITH A VEHICLE IDENTIFICATION NUMBER (VIN).  IT IS A FEDERAL OFFENSE FOR US TO DO SO.  

Federal and several state and provincial laws prohibit the removal, modification or rendering inoperative of any part that affects emissions or safety on motor vehicles used on public streets or highways. Hypermotive assumes no liability for any violations arising out of any federal, state or provincial emissions or safety requirements on motor vehicles arising out of the customer’s modifications and/or use of our products or services. It is the responsibility of the customer to determine if their modified vehicle complies with applicable laws.

Coupon Codes

Coupons can only be used for intended items, Hypermotive has the right to refuses any sale where coupon codes are not used for the intended items. 

Your Privacy is Important to Hypermotive

We respect your privacy. Therefore we never share or sell your personal information with any third parties. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. All payment information provided to Hypermotive is not saved.

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